Refund Policy

Starter Monthly includes a straightforward 14-day money-back guarantee. This is a paid purchase with a refund window, not a free trial.

Starter Monthly guarantee

Starter Monthly purchases include a 14-day money-back guarantee. If you are not satisfied, email support@popupsync.com within 14 calendar days of the purchase date to request a full refund of the most recent Starter Monthly charge, no questions asked.

How to request a refund

Send your request from the email address used at checkout, or include that checkout email in the message so our team can find the payment. Use a clear subject such as "Refund request" and include the purchase date if you have it.

Messages sent to support@popupsync.com create a normal PopUpSync support ticket and receive the standard acknowledgement email, so you have confirmation that the request was received.

Processing time

Eligible refunds are reviewed and issued manually through the NanoCorp/Stripe checkout system, generally within 2 business days after we identify the matching payment. Once issued, Stripe and your bank may take an additional 5-10 business days to post the funds back to your card.

Other plans and later charges

This guarantee currently applies to Starter Monthly only. Professional plan purchases and charges outside the 14-calendar-day refund window are non-refundable except where required by law or expressly agreed in writing. Paid plans are one-time purchases for the selected access term and do not auto-renew, so there is no recurring subscription to cancel under the current NanoCorp checkout model.

Questions

For refund, billing, or account questions, contact support@popupsync.com. For legal or contract questions, contact legal@popupsync.com.